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FAQs

Hopefully, you'll find the answer you need from one of the FAQs below, but if you need a little help or just want to stop by and say hello, you can email us at any time.

Any questions regarding your orders, please email us with your order # in the subject line, to support@fioathletics.co

Opening Hours (U.A.E time):

Saturday to Thursday - 09:00 to 20:00

Deliveries

When will I receive my delivery?

  • Orders within the U.A.E shall be delivered on the following business day, however orders placed on Thursday and Friday, shall be delivered on Sunday. The cutoff time for next day delivery is 4p.m. Orders placed after 4p.m. shall be delivered the next day. i.e. Orders placed on Sunday 3p.m. shall be delivered on Monday. Orders placed on Sunday at 5p.m. shall be delivered on Tuesday. 
  • International orders will be fulfilled one business day after order is received. Orders are shipped through DHL and will be provided with a tracking number. 

What is the cut off time to receive the order on the next day?

  • The cut off time to receive your order the next day, will be by 4p.m. the previous day. 

I live outside the U.A.E, when will my order be delivered?

  • We fulfill orders every business day, so once we receive your order, the order will be dispatched within 24 business hours. International deliveries take up to 2-3 working days. You will be sent a tracking number through DHL to track your order.

Sizing

Where can I view the sizing chart?

  • The sizing guide is uploaded on each product page as the last image shown. You can also click here to view the sizing guide on a separate page.

Returns & Exchanges

  • Please review our Refunds & Exchanges policy here