FREE WORLDWIDE SHIPPING OVER $150

FREQUENTLY ASKED QUESTIONS

Hopefully, you'll find the answer you need from one of the FAQs below, but if you need a little help or just want to stop by and say hello, you can email us at any time.

Any questions regarding your orders, please email us with your order # in the subject line, to support@fioathletics.co

Opening Hours (U.A.E time):

Saturday to Thursday - 09:00 to 20:00

DELIVERIES

1. What are you delivery fees?

Please review the latest updates on Shipping & Delivery HERE 

2. When will I receive my delivery?

Delivery timings can vary according to the country and the courier service.

Once you have received the tracking number and shipping information. You can call the respective courier company to schedule delivery at your preferred time during the business hours on the weekdays.

3.  Do I need to be available for my package to arrive?

We understand that you may not be available to receive your package. If you have paid online, our delivery team can deliver your package to anyone available at the address. If the order is Cash on Delivery(CoD), please instruct the receiving person to hand the CoD amount to the delivery driver..

    4. Will I be charged Customs & Import Duties?

    Unfortunately, we cannot control any customs charges or import duties which are applied on your package by your local customs.

    Here’s the good news, custom duties are not applicable on all orders. Please read more about it on our CUSTOMS PAGE

    Returns & Exchanges

    1. Can I return the product if I don't like it?

    We offers hassle-free Exchanges & Returns. Please read more about it on our RETURNS AND EXCHANGE PAGE

    2. Can I exchange my order for a different size &/or color?

    If for any reason you are not satisfied with the product color or size and want to exchange, please make sure you email us at support@fioathletics.co. Items must be sent back to us in the original condition with all tags within 7 days of receiving your order

    We want our customers to have a smooth shopping experience. We offer free exchanges for our customers for wrong sizes or faulty product.

    3. Can I get a refund for shipping costs when exchanging an item?

    We offer free exchanges and returns on GCC orders. For rest of the world, the customer has to pay for the returns and once the returns are received we will send you the exchanges.

    Cash-on-delivery orders are not eligible for refunds, a store credit of equal value will be reserved instead.