We ship worldwide. Please allow 1-2 business days for orders to be processed. Tracking information is automatically sent to the email address you provide at checkout.
If you do not receive the tracking information within 1-2 business days, please check your spam folder or email us at support@fioathletics.co
Orders are processed and shipped 6 days a week (Sunday – Thursday), except on UAE & International Public Holidays.
You can track your order with your courier by simply logging onto their website and typing in your tracking number.
ARAMEX
Website: https://www.aramex.com/
Customer service: 600 544000
DHL
Website: >> CLICK HERE <<
Customer service: >> CLICK HERE <<
PAYMENT METHODS
CREDIT / DEBIT CARDS: We accept all VISA & MasterCard credit and debit cards. We do not store any of your credit card information.
CASH ON DELIVERY: This payment method is only available in United Arab Emirates, Saudi Arabia, Oman, Bahrain, Kuwait and Jordan.
Cash on Delivery payment method is free in the UAE but since the COD service is costly for us to provide outside of UAE, cash payment orders outside of UAE will be charged a COD Fee as follows:
Saudi Arabia: SAR 35
Kuwait: KWD 3
Oman: OMR 3.5
Bahrain: BHD 3.5
Jordan: JD 6.77
Please have the exact amount available for the courier, it will save you time.
Select your preferred payment method on the checkout page to complete your order.
CUSTOM DUTIES & TAXES
As all orders are shipped directly from the UAE, you may be susceptible to customs fees. Please read more about import duties and taxes here.
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FÍO Athletics will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
Hopefully, you'll find the answer you need from one of the FAQs below, but if you need a little help or just want to stop by and say hello, you can email us at any time.
Any questions regarding your orders, please email us with your order # in the subject line, to support@fioathletics.co
Opening Hours (U.A.E time):
Saturday to Thursday - 09:00 to 20:00
DELIVERIES
1. What are you delivery fees?
Please review the latest updates on Shipping & Delivery HERE
2. When will I receive my delivery?
Delivery timings can vary according to the country and the courier service.
Once you have received the tracking number and shipping information. You can call the respective courier company to schedule delivery at your preferred time during the business hours on the weekdays.
3. Do I need to be available for my package to arrive?
We understand that you may not be available to receive your package. If you have paid online, our delivery team can deliver your package to anyone available at the address. If the order is Cash on Delivery(CoD), please instruct the receiving person to hand the CoD amount to the delivery driver..
4. Will I be charged Customs & Import Duties?
Unfortunately, we cannot control any customs charges or import duties which are applied on your package by your local customs.
Here’s the good news, custom duties are not applicable on all orders. Please read more about it on our CUSTOMS PAGE
Returns & Exchanges
1. Can I return the product if I don't like it?
We offers hassle-free Exchanges & Returns. Please read more about it on our RETURNS AND EXCHANGE PAGE
2. Can I exchange my order for a different size &/or color?
If for any reason you are not satisfied with the product color or size and want to exchange, please make sure you email us at support@fioathletics.co. Items must be sent back to us in the original condition with all tags within 7 days of receiving your order
We want our customers to have a smooth shopping experience. We offer free exchanges for our customers for wrong sizes or faulty product.
3. Can I get a refund for shipping costs when exchanging an item?
We offer free exchanges and returns on GCC orders. For rest of the world, the customer has to pay for the returns and once the returns are received we will send you the exchanges.
Cash-on-delivery orders are not eligible for refunds, a store credit of equal value will be reserved instead.
